If using an iPad, please see our iPad troubleshooting guide.
Your Computer / Web-browser:
To troubleshoot an issue with your computer or web-browser:
1. Try restarting your computer
2. Try clearing your browser cache (click here for directions)
3. Try accessing ESGI from another computer
The Internet / Network Connection
To troubleshoot an issue with your connection:
1. Try another website (www.microsoft.com)
2. Try logging in to ESGI from another computer outside of school
If you continue to have problems after trying the solutions above, please email support@esgisoftware.com with the following information:
1. Your computer and browser information. Go to https://www.whatsmybrowser.org/ Click the green "Copy" button and share the link with me by replying to this email.
2. The Download, Upload, Latency, and Jitter values from running a speed test at https://speed.cloudflare.com/ Please wait for the test to finish (as indicated by the "Retest" Button appearing) before reporting results. 
3. Details. Include as much information as possible: what screen, student name, test, subject tab, error message, etc. A picture is worth a thousand words! If you can send a screenshot or take a picture with your phone, that would be very helpful!